FREQUENTLY ASKED QUESTIONS

SEARCHING FOR PARTS

 

How do I search for and locate the part I need?

 

You can quickly locate the part you need through a number of convenient ways. 

If you know the part number that you’re looking for, enter it in the Search Bar at the top of the page and click on your selection from the dropdown or click on the SEARCH button.

 

If the part number you entered has been superseded with a newer part number that information will appear in the part description.

 

How do I search for my part if I don’t know my part number?

 

If you don’t know your part number, you can search by your equipment’s ML number. Enter your ML number in the Search Bar at the top of the page and click on your selection from the dropdown. The ML number represents the list of parts used to build your machine. To find the ML number on your equipment, locate the data plate on the back or the side of your machine.

 

Selecting the correct ML number from the dropdown will speed your parts search by narrowing the list of part catalogs to your specific piece of equipment.  Select the part catalog, click on the assembly and view the diagram to find your part. 

 

You can also use the series of easy-to-use search dropdown menus to select a part catalog and view an assembly diagram. Choose your Product Group, select your Product Category, Series, Model & Brands, and click ‘GO’. From here select your part catalogs and view an exploded diagram of the assembly, along with the parts list, the parts pricing information and availability.

 

What is a Product Group?

 

A Product Group is a family of food equipment that is grouped together by function, use, and application.

 

Bakery Equipment includes parts for:

Bakery Deck Ovens, Hybrid Convection Ovens, Mini Rack Ovens, Proofers, Rack Ovens, Retarders, Revolving Tray Ovens, etc.

 

Cooking Equipment includes parts for:

Broilers, Cheese Melters, Combi Ovens, Gas and Electric Convection Ovens, Conveyor Ovens, Cooking Deck Ovens, Display Cases, Servers, Food Warmers, Fryers, Griddles, Grills, Holding and Transport Cabinets, Kettles, Gas and Electric Ranges, Steamers, etc.

 

Food Machines includes parts for:

Cutter Mixers, Food Cutters, Food Processors, Grinders, Choppers, Meat Saws, Mixers, Peelers, Slicers, Tenderizers, etc.

 

Prepack & Wrapping includes parts for:

Conveyors and Rotary Bins, Hand Wrap Stations, Label Appliers, L-Bar and Shrink Tunnels, Prepack Scales, Vac Packs, Wrappers, etc.

 

Refrigeration includes parts for:

Chillers, Quick Chillers, Display Cases, Equipment Stands, Hot Food Cabinets, Prep Tables, Reach-in and Pass Thru Units, Roll-In Units, Under Counter Units, Walk-in Units, etc.

 

Warewash / Waste Equipment include parts for:

Boosters, Conveyor Type Dishwashers, Door Type Dishwashers, Flight Type Dishwashers, Turbowash, Under Counter Dishwashers, Waste Disposers, Waste Equipment Systems, etc.

 

Water Treatment includes parts for:

Filters, Water Treatment Systems, etc.

 

Weighing & Networking includes parts for:

Receiving Scales, Scale Networking, Service Scales, etc.

 

CREATING AN ACCOUNT


What are the benefits of registering?

 

As a customer, you’ll be able to view your transaction history, track orders for delivery, access to special pricing and promotions, tax exemption eligibility, and much more…

 

How do I register?

 

Simply click on the link labeled “Register” at the top of the page

 

Do I need to register if I have previously purchased a part from Hobart Service?

 

Yes. If you’ve purchased a part from the Hobart Service in the past either over the phone or in person at a branch, during the Registration process you can link your Registration to your current account on file by entering your ‘Bill To’ account number and your ‘Bill To’ zip code found on one of your previous invoices.

 

How can I contact if I need help locating my ‘Bill To’ account number?

 

If you need help finding your account number, you can give us a call at the phone number listed on the web site.

 

Can I purchase online as a Guest without registering?

 

YES. If you choose not to register to create an account you can still shop for parts and checkout as our Guest, however you’ll be missing out on great benefits such as your ability to view your transaction history, track orders for delivery, access to special pricing and promotions, tax exemption eligibility, and much more.

 

 

LOGGING IN TO MY ACCOUNT

 

What happens if I forget my username or password?

 

Your username is the e-mail address you used when you created your account. If you forget your password, click on the ‘Forget Your Password’ link on the Login page and enter your email address when prompted. We will send an e-mail with your password.

 

 

 

PLACING ORDERS

 

How does the Fast Checkout feature work?

 

As soon as you’ve added parts to your shopping cart, a menu will open from the top right of your screen giving you the option to fast checkout. You will be directed to the log-in page where you would proceed as you normally would.

 

What if I order a quantity exceeding the inventory on-hand?

 

You will not be able to place an order online for parts that are out of stock. However, you may wish to contact your local Hobart Service office to see if the part is available locally.

 

From what location will my parts be shipped?

 

All parts ordered online are shipped from our central parts distribution center in Piqua, Ohio.

 

When will my part be shipped?

 

Orders placed online for in-stock items typically ship the next business day.

 

How do I use Quick Order Entry feature to create a list of parts I order frequently?

 

Quick Order Entry allows you to create lists of the parts you order frequently. To create a Quick Order List, login to My Account, from the menu click on the Quick Order Entry link, click the Create New List button, give your list a name, enter your part numbers followed by a comma and then enter the quantity. Click Save and you have created your list of parts that can easily be added to your shopping cart.

 

How do I add the parts on my Quick Order List to my shopping cart?

 

When you want to add your Quick Order List to your Shopping Cart, login to My Account, from the menu click on the Quick Order Entry link, click the Transfer to Order button, immediately to the left of your Quick Order List’s name. Once items are added to your Shopping Cart you can continue adding more line items or proceed directly to Checkout. Note that any out of stock items will not be added to your cart.

 

How long will parts remain in my Shopping Cart?

 

Parts that you add to your Shopping Cart will remain there until you either Checkout or remove them.

 

 

 

MY ACCOUNT FEATURES

 

 

How can I view my order history?

 

Login to My Account and click on the Order History link from the left menu. Here you will be able to view all of your previous orders.

 

How can I view the current status of my order?

 

Login to My Account and the status of your most recent orders will be displayed.

         

How can I view my purchase history?

 

Login to My Account and click on the Purchase History link from the left menu.

         

 

How can I view invoices for previous orders?

 

Login to My Account and click on the Invoice History link from the left menu.

 

 

Where can I update my account settings (password, email, and contact number)?

 

Login to My Account and click on the Invoice History link from the left menu.

 

 

How do I change or add my Ship To addresses?

 

Login to My Account. Under Account Information you can add new Ship To addresses to your address book or edit/delete existing addresses.

 

How can I change my Primary Address?

 

If you need to change your Primary Account address please call our Customer Care Center.

 

Do I need to enter my credit card information every time I place an order?

 

Yes. For security reasons we do not keep a copy of your credit card information.

 

What form of payment is accepted?

 

We accept American Express, Discover, MasterCard and Visa credit cards.

 

How can I be kept informed of special promotions and other information?

 

We encourage you to subscribe to our newsletter. Login to My Account, click on the Newsletter Subscription link from the left menu and enter your email address. You can also unsubscribe at any time.

 

 

 

RETURNING PARTS

 

What is the policy and procedure if I need to return a part?

 

Please refer to our Returns Policy which can be accessed by clicking on the link at the bottom of the page.

 

Where do I send a part that I need to return?

 

All parts ordered online must be returned to our Central Parts Distribution Center in Piqua, Ohio. Service offices will not accept return of parts ordered online.

 

What do I do if I receive the wrong part or a part I ordered is missing?

 

Please call customer service @800-937-3834 within 10 days of original delivery

 

 

 

CONTACT US

 

 

How do I contact customer service?

 

You can contact us by phone, mail or online:

 

Call:              1-877-333-1863

 

Write:           Hobart Service

                    Customer Service

                    8515 Industry Park Drive

                    Piqua, Ohio 45356

 

Connect:       http://www.hobartservice.com/contact